Support
How can we help?
Answers to the most common questions – and a real person at the other end of the e-mail.
Write to us
Send an e-mailWe usually reply within two working days. It helps if you include:
- the app version (shown in About),
- your phone model and system version,
- what happened, and a screenshot if you can.
Where things are
Four tabs at the bottom: Eggs (the chart), Hens, Costs and More, with the round +1 button in the middle of the bar so an egg is one tap away from every tab. Under More you’ll find Care, Sales, Flocks, Settings (including the language: system, Polish or English), Export, Pro (with “Restore purchases”) and About with the app version.
Frequently asked questions
I tapped +1 too many times.
Tap −1 or “Undo last”. To correct an older day, tap its bar on the chart and edit the count.
How do I add the egg widget?
Android: long-press the home screen → Widgets → Egg Song “Eggs”. Taps on the widget are added to the log the next time you open the app. On iPhone and Android you can also long-press the app icon and choose “+1 egg”.
What are the notes on the chart for?
They explain dips and peaks: moulting, a heat wave, short days, new hens. Add them under the chart; they show as small markers on that day.
How do I restore Pro on a new phone?
Sign in to the same App Store or Google Play account, install the app, open More → Pro and tap “Restore purchases”. No account with us is needed. Purchases don’t move between the App Store and Google Play.
How do I move my records to a new phone?
Your records live only on the phone. Your phone’s own backup (iCloud or Google) usually restores them; with Pro you can also export a PDF or CSV copy at any time.
I don’t get reminders.
Check that notifications for Egg Song are allowed in your phone’s settings, and that battery saving doesn’t block the app. Reminders arrive in the morning of the due day.
How do I get a refund?
Purchases are processed by Apple or Google, so they handle refunds: reportaproblem.apple.com for the App Store, or your order history in Google Play. If something doesn’t work, please tell us too.
Which currency does it use?
The currency of your region. Amounts are stored as you type them; there is no conversion.
Deleting your data
There is no account to delete – we never receive your records. Everything you enter lives only on your phone: delete single entries in the app, or uninstall the app to remove all of them. Your phone’s own backup (iCloud or Google) may keep a copy under your account with Apple or Google. To delete the anonymous purchase record kept by our purchase-verification provider, e-mail us the order number from your store receipt (Apple “Order ID” or Google Play “GPA.…”). Details are in the privacy policy.